We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
We often get asked, why is my dog’s whole belly shaved when the incision is so small? Why did you shave so much fur for such a small lump to be taken off? Some people think we are being “excessive” or “ridiculous” with shaving so much off.
The real reason behind it is sterility! We don’t shave pets to give them bad haircuts (we apologize, we are not groomers, but we do our best). We need to shave past the surgical field for sterility reasons. We do not want fur or bacteria getting into any surgical site we need to work on. As much as we love to see you come through our door for a visit, we do not want it to be for complications post-surgery.
You may also notice there are bald patches on your pet’s legs as well. It is where we put in IV access for medications and/or fluids to keep your pet as comfortable and safe as possible during any procedure. We shave the legs for this again for sterility reasons. We do not want hair and bacteria entering the point of access to your pet’s bloodstream.
The pink stain on your pet’s skin and fur; it’s not because we tried to make your pet look “pretty.” It’s a skin cleaner to reduce bacteria and dirt from the areas we will be working on.
We apologize in advance for any bad shave jobs and colouring of your pet while in our care. We do the best and try to make it as even and nice as possible, but our main focus is keeping your pet healthy, comfortable and happy while they are with us.
If you have any more questions about why we shave pets during surgery, please give us a call.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Tuesday, March 24, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 506.466.2543. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday to Friday: 9:00 am - 4:00 pm. Hours are subject to change.
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. We encourage payments to be done over the phone with a credit card or e-Transfer.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.
- Your dedicated team at Mayfield Veterinary Clinic