We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Behavioural problems can show in many different ways, for a variety of reasons. From simply pulling on a leash when walking to separation anxiety and aggression all are problems that can easily escalade and are better to discuss with your veterinarian. Having a dog with behavioural issues is a long-term commitment and often required you to alter your lifestyle to help your dog adjust in situations of daily life.
People that have pets with behavioural problems work their hardest to help their pets cope and alter their lifestyle to help them improve. Often, they reach limits on their pet’s improvement and need more help, this is where we come in. Frequently there are small tricks that can make a world of difference to a pet, others may require behavioural or anti-anxiety medication to help the pet manage in daily life.
What happens at the consultation?
Our veterinarian will discuss in depth about the concerns and behaviours, your current approaches and methods to working with the behaviour. We will discuss potential reasons behind or triggers associated with the undesired behaviour then work together with you to create a plan for moving forward and managing your dog. Photos and videos are always encouraged in behaviour consults to help us understand and see any concerns.
Will my pet insurance policy cover the cost of consultation?
Your insurance policy should have an outline as to what it covers. Every policy is different. You can check yours to see if behaviour consults are covered under your plan.
What to expect after the consultation?
The consultation does not stop at the end of the appointment. Work must continue at home with all family member involved being on the same page and consistent with new training methods. Working on behavioural problems is a long-term commitment and it is the small achievements that are big accomplishments.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Tuesday, March 24, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 506.466.2543. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday to Friday: 9:00 am - 4:00 pm. Hours are subject to change.
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. We encourage payments to be done over the phone with a credit card or e-Transfer.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.
- Your dedicated team at Mayfield Veterinary Clinic